Four Seasons Hotel Madrid

We had an amazing stay at this hotel. The location was perfect - it was in a walkable area and close to transportation. The staff were friendly and highly professional, ensuring that all of our requests were met. The hotel facilities were top-notch, including a beautiful spa and a courtesy car that was very helpful for getting around. The cleanliness of the rooms was impeccable, with comfortable and nicely decorated spaces that were perfect for two people. The restaurant at breakfast had a great selection and offered beautiful views of the city.

Everything was fantastic.

We had a fantastic stay at Four Seasons! The location was perfect, right in the heart of the city. Our room was beautifully decorated and spotlessly clean. The breakfast was delicious with a great variety of options. We were also impressed by the exceptional service, especially from the guest experience team who went above and beyond to make our child happy. we had a wonderful experience and would highly recommend this hotel.

The rooms were beautifully decorated and very comfortable, perfect for two people. the staff were super friendly and provided an impeccable service. the location of the hotel was ideal, with all the main attractions within walking distance. the hot tub in the spa was a great addition and the food served was delicious.

The breakfast could have been better for the price charged, with limited variety compared to other hotels. the staff at the lobby bar were not friendly and lacked good customer service skills.

Exceptional service, beautiful pool, attentive pool staff, great location, kind and helpful staff.

No negatives from this place.

Convenient location, comfortable and quiet rooms. Highly professional staff, great customer service. Unique chat service for all inquiries. Beautifully furnished with spectacular building design.

This hotel is exceptional and luxurious. the rooms are spacious, elegant and equipped with exclusive amenities. the Spa & wellness centre is impressive, with a Jacuzzi, sauna, steam room, treatment rooms and a lounge. the staff is professional, friendly and attentive, providing us with excellent service. the location is perfect, peaceful and quiet despite being in the heart of the city. the restaurant and the bar offer delicious food and drinks.

While using the Spa & wellness centre, we noticed that some guests did not shower before entering the pool, which could have implications for hygiene and health.

The hotel's location was perfect, with easy access to nearby attractions and restaurants. The breakfast at the top-notch restaurant provided stunning views of the city while enjoying a delicious meal. The rooms were comfortable and beautifully decorated, offering a relaxing atmosphere. The staff provided exceptional service, from check-in to room service, ensuring a seamless and enjoyable stay.

Some guests experienced issues with the staff, including rude behavior and mistakes with credit cards and room preferences.

The hotel is conveniently located in a central area, making it easy to explore the city on foot. The Superior Courtyard Room I stayed in was not only comfortable but also beautifully decorated, providing a peaceful and quiet environment. The staff were highly professional, and the chat service on the iPad was a helpful resource for any information or requests. The breakfast at the restaurant offered a variety of options, such as well-poached eggs, and the service was attentive and friendly.

There was one dinner that didn't meet my expectations, although the manager of the service made efforts to compensate for the experience.

Exceptional service, seamless experience, high professionalism, great cleanliness, comfortable rooms.

Nothing not to like.

The experience at Four Seasons was exceptional. The rooms were clean and comfortable, providing a relaxing stay. The pool was a highlight, with attentive staff providing excellent service. The central location made exploring the city easy. I would highly recommend this hotel for a memorable stay.

Great location, stylish rooms, exceptional service, delicious food, and impressive cleanliness. Perfect for families with attentive staff. Will definitely return. 😊

The service at the hotel was top, notch. From the moment we arrived, we were treated like VIPs and the staff addressed us by name. the attention to detail and personalized service really made us feel special. the location of the hotel was also fantastic, with key attractions and restaurants within walking distance. We also loved the spa facilities, which were clean and relaxing, and the overall ambience of the hotel was truly exceptional.

There were a couple of issues during our stay that bothered us. there was a mix, up with our deposit upon check, in, which was quite frustrating.